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International is famous resource of hotel group labor power grooms the system is

From;  Author:Stand originally
The United States " times " weekly is written civil say, be in China, 188 hotels are unplugging the ground and case, among them 145 family members exceed 200 4 stars or hotel of 5 stars class at guest room. Even if some fail to finish in these projects, after these hotels build, also can make after costing 8 billion dollar China adds 30 thousand new guest room, overbalance 8 billion dollar. In the backside of this circumstance, show talent market to have several 100 thousand gap, high-end hotel undertook the talent contends for battle, education grooms also be popular. One, countrywide hotel industry from personnel of course of study it is giant groom the collect that object author publishs data according to past years of national tourism bureau, to the worker of hotel of Chinese star class since 2000 the number is arranged as follows. By 2000, countrywide travel restaurant has worker person to count one million one hundred and twenty-four thousand nine hundred person. Before number of travel hotel worker ranks the whole nation 10 area is: (One hundred and seventy-one thousand five hundred person of 1) Guangdong; (One hundred and twenty thousand eight hundred person of 2) Beijing; (Eighty thousand seven hundred person of 3) Shanghai; (4) Jiangsu seventy-eight thousand five hundred person; (5) Zhejiang seventy-one thousand nine hundred person; (Sixty-six thousand five hundred person of 6) Shandong; (7) Liaoning 50 thousand person; (8) Guangxi forty-five thousand four hundred person; (9) Sichuan forty-two thousand six hundred person; (10) Hubei thirty-six thousand nine hundred person. By 2001, restaurant of countrywide star class has a worker one million and fifty-two thousand one hundred person. Before number of worker of astral class hotel ranks the whole nation 10 area is: (One hundred and twenty-three thousand eight hundred person of 1) Beijing; (One hundred and ten thousand three hundred person of 2) Guangdong; (3) Zhejiang eighty-six thousand five hundred person; (4) Jiangsu seventy-eight thousand five hundred person; (Seventy-one thousand eight hundred person of 5) Shanghai; (61 thousand person of 6) Shandong; (7) Liaoning 41 thousand person; (8) Guangxi thirty-five thousand eight hundred person; (9) Fujian thirty-five thousand eight hundred person; (10) Hubei thirty-four thousand two hundred person. By 2002, restaurant of countrywide star class has a worker one million two hundred and sixteen thousand one hundred person. Before number of worker of astral class hotel ranks the whole nation 10 area is: (One hundred and forty-one thousand four hundred person of 1) Guangdong; (One hundred and seven thousand one hundred person of 2) Beijing; (3) Zhejiang ninety-two thousand four hundred person; (4) Jiangsu eighty thousand six hundred person; (Seventy-three thousand seven hundred person of 5) Shanghai; (Seventy-one thousand three hundred person of 6) Shandong; (7) Liaoning forty-five thousand two hundred person; (8) Fujian forty-four thousand eight hundred person; (9) Hubei forty-one thousand eight hundred person; (10) Anhui forty-one thousand two hundred person. By 2003, restaurant of countrywide star class has stuff one million three hundred and fifty thousand six hundred person. Before number of staff of astral class hotel ranks the whole nation 10 area is: (155 thousand person of 1) Guangdong; (One hundred and twenty-five thousand six hundred person of 2) Beijing; (3) Zhejiang one hundred and one thousand three hundred person; (4) Jiangsu 85 thousand person; (Seventy-five thousand six hundred person of 5) Shandong; (Seventy-five thousand five hundred person of 6) Shanghai; (7) Hubei fifty-four thousand nine hundred person; (8) Yunnan fifty thousand nine hundred person; (9) Liaoning fifty thousand eight hundred person; (10) Sichuan forty-eight thousand eight hundred person. By 2004, restaurant of countrywide star class has stuff one million four hundred and forty-six thousand one hundred person. Before number of staff of astral class hotel ranks the whole nation 10 area is: (One hundred and sixty-nine thousand three hundred person of 1) Guangdong; (One hundred and twenty thousand nine hundred person of 2) Beijing; (3) Zhejiang one hundred and ten thousand two hundred person; (4) Jiangsu ninety-one thousand nine hundred person; (Seventy-seven thousand nine hundred person of 5) Shandong; (Seventy-five thousand three hundred person of 6) Shanghai; (Sixty-nine thousand one hundred person of 7) Heibei; (8) Yunnan sixty-five thousand two hundred person; (9) Hubei fifty-four thousand eight hundred person; (10) Sichuan fifty-four thousand six hundred person. 2, of group of the hotel that cross a state groom experience 1. Intercontinental on April 4, 2007, intercontinental establishs person of outstanding ability to foster an institute in Chongqing, will adopt " train an apprentice " the hotel government person with ability that this kind of traditional pattern develops him, with Chongqing a few universities undertake cooperative, when letting the student with hotel professional management be in the school, be in at the same time intercontinental undertakes jackarooing grooming inside the hotel of place management, when graduating later but preferential sign the agreement that use worker worker with the hotel, whole groom the course is free. At present intercontinental hotel already had 3 in Chongqing, inside 2007 open 2 even newly. Intercontinental hotel built elite of intercontinental hotel group to foster an institute in Shanghai, oneself are oneself directional education and carry specialization service qualified personnel. The institute offers psychology of accountant, English, travel, hotel management to wait for a series of special training course related to tourism and hotel industry, and after student graduates through learning two years, have two kinds of outlet, one kind is go jackarooing in the hotel with intercontinental hotel subordinate group, another kind is to head for Australia to continue to take advanced courses the 3rd year course. Intercontinental still has labour to perhaps is aroused interestingly and develop this one level to employee. Intercontinental talent view is a bit what mention mediumer before no less than: Employee must have working glow, this kind of enthusiasm that reveals naturally also is based on certain level with respect to need over the interest to the job. This kind is aroused and foster be two-way sex, let employee generate industry interest through a few means, also let employee pass working reaffirm this kind of interest and enthusiasm, go self-consciously knowing industry knowledge and news, extend the development latent capacity of ego. Intercontinental pays attention to 4 character, it is group collaboration spirit above all. Hotel service appears as a whole, powerful cohesive affinity is lacked to make mistake easily in the center, the talent that also is full of group collaboration spirit only suits to be engaged in a hotel serving industry. It is working manner next. From say greatly, the manner decides to serve quality. Service industry needs working enthusiasm, hair provide a service from inner ground, just serve a customer more can professionally. It is the consciousness of pair of culture difference moreover. As internationally big public house, receive all directions guest, those who face also is the personage that comes from each each countries, culture setting. The factor that considers culture difference conciously in service moment is the professional accomplishment with necessary staff of a professional hotel. Finally is the understanding that asks to have fixed rate to hotel service industry, this kind of understanding still is comparing early phases. Establish service consciousness as early as possible, be helpful for be in this industry development and grow into useful timber. 2. 10 thousand a person of extraordinary powers on March 19, 2007, hotel of 10 thousand a person of extraordinary powers manages below group division 7 hotels, namely Shanghai Suzhou area hotel of sister of 10 thousand a person of extraordinary powers: Hotel of Shanghai JW10000 a person of extraordinary powers and tomorrow square bridge of rainbow of apartment of administration of new Mei Mohao of apartment of administration of 10 thousand a person of extraordinary powers, Shanghai, Shanghai raise of big public house of 10 thousand a person of extraordinary powers, Shanghai child Jiang Moli big public house, Shanghai pures Damoli hotel, Shanghai Qi Lu, look forward to of the school since this day will cooperate cheek by jowl, act on spirit of equal mutual benefit, establish relationship of long-term and friendly collaboration, the teacher and student that just trains in order to strengthen hotel management person and practice collaboration, boost communication of business management culture, promotional understand one another and support. The agreement includes to begin from April 2007, the school from inside new student of annual enter a school, the choice is established with " class of 10 thousand a person of extraordinary powers " the restaurant management of coronal name, financial management and cooking major this, class of specialized subject education. The school learns the basis the plan from teaching by one's own example, ahead of schedule group of 10 thousand a person of extraordinary powers assumes formulate curricular plan and content, appoint person specially assigned for a task to be in charge of organization and management. The year practice that group of 10 thousand a person of extraordinary powers constitutes relevant section grooms arrangement supply school is referenced, (be like antechamber, guest room, meal and cooking) . The professional administrator of group of 10 thousand a person of extraordinary powers also will make the guest reader of the school, teach professional concept and practice operation knowledge. Open company culture for students, talent demand, the company develops a program, reach have contemporary hotel to groom the practice education courses of characteristic. In exercitation cooperation respect, the hotel also will arrange specialized subject student to learn on job looks around and communicate regularly, offer the experience learn on job that the hotel serves and manages for the undergraduate. Conducting large international activity or during the banquet, offer the opportunity of practice for a long time for students. To the student of exercitation achievement qualification, first take sb on the staff signs obtain employment agreement. The respect communicates in company culture, the school will publicize hotel culture and development regularly, administrative characteristic and hotel news; The examine of short end-of-term examination that the hotel also will send chosen professional teacher every year to have specific government post for the school. The Washington of capital of headquarters locate United States of group of international of 10 thousand a person of extraordinary powers, employ is made an appointment with 133, 000 employee, group of management of hotel of 10 thousand a person of extraordinary powers is successive 6 years by " fortune magazine " criticize one of companies that like most for 100 employee. 10 thousand a person of extraordinary powers are in employee a total is ranked in the big company of 100 thousand above the 3rd, and the only in the hotel management company that headquarters is in the United States is chosen. " fortune magazine " 40 thousand employee in picking 1000 companies in all undertake investigating, in order to understand their degree of belief to managing a layer, reach the sense of pride of pair of companies, job and colleague. Of 10 thousand a person of extraordinary powers groom also have distinguishing feature very much, the company sets everyday every employee has 15 minutes groom. 10 thousand a person of extraordinary powers issued summary of each hotel brand to give 20 basic habits to the banner respectively, requirement employee reviews one is used to everyday. 10 thousand a person of extraordinary powers think, if the person is will provide a service according to the habit, will more natural, smoother. The company sets what the manager must have 40 hours every year to groom time, and designed core management course technically for it, development of 9 when need by place of hotel service line of business main mastery of a skill or technique comes out these course, and average employee also should have 10 thousand a person of extraordinary powers commonly 20~30 of the hour groom. 10 thousand a person of extraordinary powers do not believe castigatory action, and the action that believes award. The company sets two main award. One is award of the most outstanding employee, this award is issued work or society the person that made crackajack contribution, the person that wins this award can attend the year plenary meeting of 10 thousand a person of extraordinary powers to American Washington, will accept a president to award prize personally. Another award is Alice S. Marriott Award For Community Service, this award is the collective that promulgated to make crackajack contribution to society of those pairs of place. Receive these two award, in 10 thousand a person of extraordinary powers it is sovereign honor. In 10 thousand a person of extraordinary powers, every employee deserves to have the teacher of the life and working respect; The company began to put music to urge employee to come off work at 6 o'clock afternoon; The Mid-autumn Festival, festival of lanterns has a holiday. 10 thousand a person of extraordinary powers are close the administrator of 50% is promoted from company interior, company position is vacant want stuff of first consideration interior, only interior does not have appropriate person selected, just from socially invite applications for a job. Pay level is average tower above industry is average level 50% to 75% . If employee is 10 thousand a person of extraordinary powers to serve certain term, 10 thousand a person of extraordinary powers will issue a piece every year " you served how many years for 10 thousand a person of extraordinary powers " certificate of merit. And if this deadline arrived 25 years, employee can enter all public houses with 10 thousand subordinate a person of extraordinary powers at will. Interior of 10 thousand a person of extraordinary powers still has not to become civil regulation, did not prepare successor, you cannot relegation. Of 10 thousand a person of extraordinary powers beautiful think of - Kaerdu the hotel brand that the hotel is lowest of rate of prediction of a person's luck in a given year, employee flow rate maintains in 21.8% the left and right sides. Employee of 140 thousand 10 thousand a person of extraordinary powers wants the whole world to be used to basically with respect to 20 everyday among them same spread out discuss. Arrive from general manager average employee, they are carried small " credo gets stuck " , put into the pocket that stands by wind. Have above be called by play " 20 army compasses " 20 regulations and good service trilogy. The hotel staff that 10 thousand a person of extraordinary powers spread all over 60 many countries and area for its offers those who exceed 10 kinds of Chinese to groom course, the student number of every course differs to 25 people by 20 people, curricular design pays attention to the exercise of interactive communication, practice, expression that participates in around to judge a nucleus to compare very, and how does the plan put into practice, they cooperate the business of 10 thousand a person of extraordinary powers to admit need in the round, at the same time be absorbed in the company culture spirit of 10 thousand a person of extraordinary powers. In addition, the international that hotel of every 10 thousand a person of extraordinary powers needs company of support allocating funds grooms fund, 10 thousand a person of extraordinary powers are the whole world exclusive group of a hotel management, ask its hotel is every manager every year to throw 750 dollars to groom as its the least charge. In hotel of each 10 thousand a person of extraordinary powers, everyday in having 15 minutes is to use Yu Peixun its are all employee. 3. Hilton Xierduji is round the online study platform that has oneself Hilton university. An investigation that in the light of Hilton employee makes recently discovers, employee obtains the company loyalty that accepts groomed opportunity to will conduce to them keeping taller in this platform to spend. Investigation personnel is round to Xierduji 1500 employee inside global limits undertook sampling. The 40% person that be visited express to be able to get the opportunity is the main factor that he continues to stay in Hilton to work grooming. The 49% person that be visited express, although this is not the mainest reason, but it is very important to them to have can the opportunity accepts vocational training. Employee can pass the Hilton of world each district the university attends Hilton to groom extensively activity. Include among them: The course of 550 electronic study of Skill Soft company (cover operation skill, professional skill and IT skill to wait) ; The electronic reference documentation of Books24x7 company (the best seller of management, operation and technical respect and reference material) ; Online adviser and fictitious classroom. In May 2006 portion, the person that be visited joined this investigation with faceless means. This investigation besides conduce to a proof grooming spend the relation between with employee loyalty beyond, still say palpability grooms if where,should undertake in job of thrust deep into the enemy forces. The person that exceed 70% to be visited expresses, the thing that they acquire in groom can be applied in real work. This investigation also announced the study place that Hilton's employee likes most. The person that great majority is visited expresses to like to be by desk or learn in the home. In the meantime, more and more people are willing to pass appropriative electron platform to learn in hotel or office. Because oneself pass electronic study platform to benefit a lot, so manpower resource director people, the advocate of electronic study platform people and accepting groomed manager people hope the employee of at hand can have an opportunity more and more in Hilton the university is accepted groom. The 90% person that be visited believe, oneself will conduce to their profession developing in the knowledge that the university acquires Hilton and skill. Should be asked about to be opposite Hilton when the evaluation of the university, the 85% person that be visited think " first-rate " or " good " . The 99% person that be visited say they will be recommended to their colleague. 4. Sweet case lira rose on April 1, 2005, sweet case lira and institute of network of health Nai Er cooperate, offer for employee of company management layer first online and long-range groom, this grooms in planning to will be in 5 years of future, for sweet Gelilaji the group offers 3000 online professions to expand a scope. Student from inside 57 course optional the course of 5 sides that complete a provision (include manpower resource management, management to learn foundation, hotel and food service government, strategy management and financial management) , with respect to the letter that can obtain institute of network of health Nai Er to issue. Finishing a series of other after relevant course, student still will obtain the letter that by Kangnaier the university issues. Online groom the platform that the plan provided to be able to arrange those who learn time to extend oneself knowledge neatly highly for employee. Plan of development of this employee profession and company inside global limits extend a plan for crucial. Management of Langfang of sweet case lira grooms the center made public recruit students external first in August 2005, the student that grooms through this hotel major leaves organic meeting inside the group to work. Student enters organic meeting sweet case lira to be located in Chinese inland, Singapore even enlighten domestic hotel has a field trip, groom tuition is about 1.2 reach 15 thousand yuan. The graduate that holds record of formal schooling of tall above of high school or duty can pass a website (Www.shangri-la-academy.com) is registered on the net, apply for those who enter this center to groom course. Student will undertake 12 weeks system grooms, content includes operation of service of hutch art, meal, antechamber and guest room operation. In grooming, heart plan was mixed in August recruited 60 student publicly respectively in October. Group of hotel of sweet case lira has 19 hotel in China at present, arrive to will increase 32 2007, at the same time the demand to employee also will increase about 9000 again from current measure, among them 20% to run a place. Sweet case lira also values the progress of employee very much, every hotel can groom with English to employee, and this kind grooms can differ up and down according to the company level, special formulate gives the employee of different branch of the system groom process. Each branches have diverse diction demand, sweet case lira can invite a few full-time English teachers commonly, let them be communicated with sectional director first, next according to demand again special formulate goes out groom plan. In the meantime, sweet case lira returns the opportunity that learns on every employee net. The hotel directive according to the group, give sufficient study the chance. Network course and link up with of American Kang Naier university, to student graduation moment can issue letter. Additional, in the sweet Gelilaji of Beijing the group still sets institute of lira of a sweet case, provide a few letter kind study course, if Wu of service of English, downstage, meal, hutch, guest room serves,wait, also have senior staff groom certificate. These certificate will be general inside hotels of all sweet case lira. Origin: Professional meal net

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